FAQ

Q: How long will it take to receive my order?
A: Orders are processed within 2–4 business days and then shipped via USPS, Fedex or UPS. You’ll receive a tracking number as soon as your order ships. Shipping times vary based on your location.

Q: Do you accept returns or exchanges?
A: Because each piece is handmade (Excluding Gold and Silver pieces) with love and intention, all sales are final. However, if there’s an issue with your order, please contact us within 7 days—we’re here to make it right 💖(Please read our returns policy)

Q: What size are your bracelets?
A: Most bracelets are made to fit an average 6.5–7 inch wrist. If you need a custom size, feel free to reach out through our contact page before ordering. (Custom orders takes longer if approved)

Q: Do your crystals have healing powers?
A: Each stone is believed to carry unique energy, and many wearers feel comfort and alignment when wearing them. While they are beautiful reminders of peace and love, they are not a replacement for medical care.

Q: Do you offer gift packaging?
A:At this time we do not offer gift packaging. All Aamourra orders are wrapped with love and intention. If it’s a gift, you can leave a note at checkout—we’ll include a heartfelt message just for them.

Q: How should I care for my gemstone jewelry?
A: Treat your Aamourra pieces with love—just like they treat you. Remove your jewelry before showering, sleeping, or exercising to keep the stones and metals in their best condition. Clean with a soft cloth to keep it's shine. You can store your pieces in packaging it came in depending on what piece was bought or in a rust proof bag.

Q: Can I get my jewelry wet?
A: It’s best to keep your pieces dry. Water, sweat, and harsh chemicals (like perfumes or lotions) can weaken the string and dull the shine of your gemstones over time.